FREQUENTLY ASKED QUESTIONS
From shipping to payment methods, all standard inquiries are answered in detail below.
If you can’t find the information you need, please get in touch with our customer service team so we can help you.
- ACCOUNT & CHECK OUT
- SHIPPING & RETURNS
- GENERAL INQUIRIES
- HOW DO I PLACE AN ORDER?
Orders can be placed only through our website. Once you have placed an order you will receive a confirmation email. Please check it carefully to make all the details are correct. We will send a further email to advise you once your order has been dispatched.
- CAN I CANCEL MY ORDER?
- You have the right to cancel the order or any part thereof, at any time before dispatch of goods. To cancel your order, you must notify us of this cancellation in writing by sending an email to firstname.lastname@example.org. The cancellation of the order contract will take place on the date on which we receive the written notification. You will be fully reimbursed upon receipt of the cancellation notification email.
- WHEN WILL I RECEIVE MY ORDER?
- Orders are dispatched within 24 hours of being placed. We will send you a confirmation email once your order has been shipped. Please allow 2-7 days for delivery, depending on your location.
ACCOUNT & CHECK OUT
- DO I HAVE TO SET UP AN ACCOUNT?
- You can set up an account at any time in which case you will be able to see your order details and have the option to change your address and set a default address. However, you do not need to set up an account in order to make a purchase.
- I’VE SET UP AN ACCOUNT BUT FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
- Please click on ‘log in’ and enter your e-mail address. We will then send you an e-mail with a link to reset your password.
- HOW DO I REDEEM A PROMOTION CODE/COUPON IN MY ORDER?
- The first step of the check out shows the content of your bag, providing you with an overview of your order before processing payment. Underneath the products you wish to buy is a field where you enter your code. Upon entering this information, select ‘apply voucher’ for your order to be updated with the relevant discount (providing you have fulfilled all the requirements stated on the voucher, such as minimum order value).
- WHEN WILL YOU DEBIT MY ACCOUNT?
- Your account will be debited immediately. Once we have received your payment, your order will be processed and prepared for shipping, after which you will receive a confirmation email from us containing details about your order. If for whatever reason we receive your order and find that it cannot be accepted, we will get in touch with you as soon as possible to let you know and to organize a refund or an alternative solution.
- HOW DO I KNOW MY PAYMENT IS SECURE?
- If you choose to pay using PayPal, you will be automatically redirected to the PayPal.com website where you can log in to your account to complete the payment. On completion, you will return to glitzhome.com to view your Order Confirmation.
- WHAT METHODS OF PAYMENT DO YOU ACCEPT?
- We process card payments through PayPal and accept MasterCard, Visa Credit, Visa Debit and Maestro.
SHIPPING & RETURNS
- HOW MUCH DOES SHIPPING COST?
- All orders to mainland United States are shipped free of charge.
- HOW LONG WILL IT TAKE TO RECEIVE A REFUND IF I CHOOSE TO RETURN MY PRODUCTS?
- If you choose to return your products we will process the refund following confirmation from our warehouse that it has been received and is in an unused and resealable condition. Your refund will be transferred within 5 to 7 working days. A confirmation email will be sent to you once the refund has been processed.
- WHEN WILL MY ORDER ARRIVE?
- An estimated delivery time is provided for every Glitzhome product – this appears both on the My Account page and in the ‘order confirmation’ email (sent to you upon purchase). When a product is marked as ‘ready to ship’, this means the product is in stock and ready to be dispatched. Shipping usually takes around 2-7 working days to United States mainland addresses.
- IS IT POSSIBLE TO RECEIVE A HARD-COPY GLITZHOME CATALOG?
- At the moment, we are only planning to provide eCatalog to view online or to download.
- HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?
- Simply click ‘unsubscribe’ button in the email you receive from us and then follow the instructions.